Exchange policy

Every bottle leaves us sealed and checked. If your order arrives damaged, faulty or not what you ordered, we will put it right at no cost to you.

Because our nail hardener is a personal care product, we can only exchange items that are unopened, unless the product itself is at fault.

You can request an exchange within 14 days of delivery if:

• the item is unopened, unused and still in its original sealed packaging, or
• it arrived damaged, leaking or broken, or
• it is faulty — for example, the dropper or cap does not work, or
• you received the wrong item or the wrong quantity.

For hygiene reasons, we cannot exchange:

• bottles that have been opened, used or had their seal broken, unless the product was faulty
• items damaged after delivery, through misuse, or by not following the directions
• free gifts and samples
• gift cards
• requests made more than 14 days after delivery

Please check your order when it arrives and tell us within 48 hours of delivery if anything is wrong. Include your order number and clear photos of the product, the packaging and the shipping label.

Once we have confirmed the problem, we send a replacement free of charge, and we cover the delivery both ways. In most cases we will not ask you to send the damaged item back.

Bundles such as our 2- and 3-bottle rituals are priced as a set. If one bottle in a bundle arrives damaged or faulty, we replace that bottle only.

To exchange an unopened bundle for a different one, the whole bundle must be sent back unopened, and the bundle price you paid is what is credited towards the new order.

1. Contact us through our contact page or WhatsApp with your order number and the reason for the exchange.
2. Attach photos if the item is damaged, faulty or incorrect.
3. We reply within two working days with your exchange approval and, if the item needs to come back, the return address and instructions.
4. Pack the item securely in its original packaging and send it back within 7 days of approval.

Please do not send anything back before we have approved the exchange — we cannot process parcels we were not expecting.

If the exchange is because of our mistake — a damaged, faulty or incorrect item — we cover all delivery costs.

For any other eligible exchange, the cost of sending the item back is yours, and we cover sending the replacement. We recommend a tracked service, as we cannot be responsible for parcels lost on the way back to us.

If the replacement you need is out of stock, we will offer you the choice of waiting for it or receiving a refund for the affected item.

Refunds go back to your original payment method once the item has been received and checked, normally within 5 to 10 working days. How quickly it appears on your statement depends on your bank.

We may update this policy from time to time. The version shown on this page when you placed your order is the one that applies to it. The date at the top shows when it was last revised.

This policy does not affect your rights under the consumer protection law of your country.